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Frequently Asked Questions

Everything you need to know about ordering, delivery, and care from FW Florist in West Palm Beach.

For precise delivery windows in West Palm Beach, please call us directly at
Flower Arrangements

Frequently Asked Questions

Everything you need to know about ordering, delivery, and care from FW Florist in West Palm Beach.

For precise delivery windows in West Palm Beach, please call us directly at tel: +15618668787. Our customer service team can confirm exact timing that online scheduling cannot guarantee, ensuring your arrangement arrives exactly when needed.

We strive for accuracy, but seasonal availability in South Florida means substitutions may occasionally be necessary. Our skilled florists always match color, style, shape, and value to preserve the original design’s integrity and beauty.

With proper care, most arrangements last 5–7 days or longer. Longevity depends on flower variety and environment; orchids and tropical blooms often exceed this timeframe in our West Palm Beach climate. Consistent care is key to maximizing vase life.

Follow these essential tips:
  • Water: Change vase water every 2 days to prevent bacteria.
  • Trim: Cut stems at a 45° angle every 3 days for better absorption.
  • Remove: Promptly discard wilted blooms or leaves.
  • Environment: Keep away from direct sun, heat sources, and AC vents.

If you’re not completely satisfied, contact us within 24 hours of delivery with a photo. We’ll promptly arrange a replacement or refund. As perishable goods, flowers are non-refundable after 24 hours. Your happiness is our priority—we stand behind every stem.

Yes! We proudly serve all of Palm Beach County including Palm Beach Island, Wellington, Lake Worth, Jupiter, Boynton Beach, and Boca Raton. Orders outside our primary zone are fulfilled through our vetted partner florist network to ensure identical quality standards.

Absolutely! Orders placed by 12:00 PM Monday through Saturday qualify for same-day delivery by end of business hours. For expedited, Sunday, or holiday delivery, please call us directly at tel: +15618668787.

Yes! Simply fill out the card message field before adding your arrangement to the cart. Every FW Florist delivery includes a handwritten note at no extra charge, making your gift personal and meaningful.

Easily! Select “Designer’s Choice” on our website and specify your preferences (colors, favorite flowers, occasion, budget) in the notes field. Our talented West Palm Beach designers will craft a one-of-a-kind bouquet tailored to your vision.

Call tel: +15618668787 immediately. Same-day and en-route orders cannot be modified. Standard orders can be adjusted up to 24 hours before delivery. Email change requests are not accepted due to processing speed. The sooner you call, the more we can accommodate.

Yes! As part of our “Let’s See What You Send” program, we’ll send you a photo of the exact composition we’re sending by email or phone number, provided you requested a photo by specifying it in your order. This program is not available on holidays due to heavy workload.

You’ll receive an immediate confirmation email with your receipt and order details. Our designers then handcraft your arrangement, and hand-deliver it within your selected date. Peace of mind is built into every step.

Business deliveries: Mon–Fri, 9:00 AM – 4:00 PM
Residential, hotel, hospital & funeral: Mon–Sat, 9:00 AM – 4:00 PM
Need a specific window? Call +15618668787 to arrange flexible timing. We accommodate special requests whenever possible.

Yes. We coordinate directly with West Palm Beach funeral homes to guarantee arrival before services begin. Provide service name, date, and time at checkout—we handle all logistics so you can focus on what matters most during difficult times.

Student deliveries should be sent to their residence, as most schools don’t accept student-bound flowers. For teachers and staff, place orders early morning or the day prior to ensure arrival before 2:00 PM dismissal.

Drivers may leave with a neighbor, in a safe shaded location, or leave a redelivery notice. Due to Florida heat, we strongly discourage unattended doorstep drops. Recipients can call us to reschedule. Pre-arranged safe-spot requests are honored at sender’s risk.

The sender assumes full cost liability for refused deliveries. To avoid issues, confirm recipient availability beforehand. Summer heat makes unattended deliveries risky; we advise against leaving arrangements where they cannot be promptly received.

Substitutions maintain the original style, theme, color scheme, and equal value. Single-flower arrangements (e.g., all roses) may vary in color only. Keepsake containers may substitute during peak holidays. We always prioritize design integrity over exact bloom matching.

Every FW Florist arrangement uses premium, hand-selected blooms, artistically designed and hand-delivered in West Palm Beach. Freshness and artistry are guaranteed. If we fall short, contact us within 24 hours—we’ll make it right, no questions asked.

Didn’t find your answer?

Call +15618668787 Contact Us Online
. Our customer service team can confirm exact timing that online scheduling cannot guarantee, ensuring your arrangement arrives exactly when needed.

We strive for accuracy, but seasonal availability in South Florida means substitutions may occasionally be necessary. Our skilled florists always match color, style, shape, and value to preserve the original design’s integrity and beauty.

With proper care, most arrangements last 5–7 days or longer. Longevity depends on flower variety and environment; orchids and tropical blooms often exceed this timeframe in our West Palm Beach climate. Consistent care is key to maximizing vase life.

Follow these essential tips:
  • Water: Change vase water every 2 days to prevent bacteria.
  • Trim: Cut stems at a 45° angle every 3 days for better absorption.
  • Remove: Promptly discard wilted blooms or leaves.
  • Environment: Keep away from direct sun, heat sources, and AC vents.

If you’re not completely satisfied, contact us within 24 hours of delivery with a photo. We’ll promptly arrange a replacement or refund. As perishable goods, flowers are non-refundable after 24 hours. Your happiness is our priority—we stand behind every stem.

Yes! We proudly serve all of Palm Beach County including Palm Beach Island, Wellington, Lake Worth, Jupiter, Boynton Beach, and Boca Raton. Orders outside our primary zone are fulfilled through our vetted partner florist network to ensure identical quality standards.

Absolutely! Orders placed by 12:00 PM Monday through Saturday qualify for same-day delivery by end of business hours. For expedited, Sunday, or holiday delivery, please call us directly at +15618668787.

Yes! Simply fill out the card message field before adding your arrangement to the cart. Every FW Florist delivery includes a handwritten note at no extra charge, making your gift personal and meaningful.

Easily! Select “Designer’s Choice” on our website and specify your preferences (colors, favorite flowers, occasion, budget) in the notes field. Our talented West Palm Beach designers will craft a one-of-a-kind bouquet tailored to your vision.

Call +15618668787 immediately. Same-day and en-route orders cannot be modified. Standard orders can be adjusted up to 24 hours before delivery. Email change requests are not accepted due to processing speed. The sooner you call, the more we can accommodate.

Yes! Through our “See What You Send” program, we email you a photo of the exact arrangement before it leaves our studio. We also follow up post-delivery to gather your feedback and ensure complete satisfaction.

You’ll receive an immediate confirmation email with your receipt and order details. Our designers then handcraft your arrangement, photograph it for your approval, and hand-deliver it within your selected window. Peace of mind is built into every step.

Business deliveries: Mon–Fri, 9:00 AM – 4:00 PM
Residential, hotel, hospital & funeral: Mon–Sat, 9:00 AM – 4:00 PM
Need a specific window? Call +15618668787 to arrange flexible timing. We accommodate special requests whenever possible.

Yes. We coordinate directly with West Palm Beach funeral homes to guarantee arrival before services begin. Provide service name, date, and time at checkout—we handle all logistics so you can focus on what matters most during difficult times.

Student deliveries should be sent to their residence, as most schools don’t accept student-bound flowers. For teachers and staff, place orders early morning or the day prior to ensure arrival before 2:00 PM dismissal.

Drivers may leave with a neighbor, in a safe shaded location, or leave a redelivery notice. Due to Florida heat, we strongly discourage unattended doorstep drops. Recipients can call us to reschedule. Pre-arranged safe-spot requests are honored at sender’s risk.

The sender assumes full cost liability for refused deliveries. To avoid issues, confirm recipient availability beforehand. Summer heat makes unattended deliveries risky; we advise against leaving arrangements where they cannot be promptly received.

Substitutions maintain the original style, theme, color scheme, and equal value. Single-flower arrangements (e.g., all roses) may vary in color only. Keepsake containers may substitute during peak holidays. We always prioritize design integrity over exact bloom matching.

Every FW Florist arrangement uses premium, hand-selected blooms, artistically designed and hand-delivered in West Palm Beach. Freshness and artistry are guaranteed. If we fall short, contact us within 24 hours—we’ll make it right, no questions asked.

Didn’t find your answer?

Call +15618668787 Contact Us Online