There is no better way to brighten someone’s day than with a stunning, hand-crafted floral arrangement—whether for a grand celebration or simply to say “thinking of you.” At FW Florist, we ensure that your beautiful blooms arrive safely, beautifully, and exactly on time.
Premium Hand Delivery
We take immense pride in our delivery service. All FW Florist arrangements are carefully hand-delivered by our dedicated local team to guarantee the utmost care, freshness, and safety of your flowers. We operate seven days a week, and same-day delivery is available for orders placed before our daily cutoff time.
Scheduling & Advance Orders
Planning ahead? We gladly accept advance orders. Simply select your preferred delivery date and time during the checkout process, and we will ensure your arrangement arrives at the perfect moment.
Seamless Communication
Your peace of mind is our priority. Should any unforeseen circumstances arise regarding your delivery address (such as gated community access, hotel concierge protocols, or yacht marina restrictions), our team will contact you immediately to coordinate a seamless and timely solution.
Shop Pickup
Prefer to collect your arrangement in person? You are always welcome to pick up your order directly from our Palm Beach shop. Please select “Local Pickup” at checkout.
Delivery Rates
Delivery fees are calculated automatically based on your specific location. Simply enter your full delivery address in the cart or checkout page, and the exact delivery cost will be displayed transparently before you finalize your purchase.
Delivery Hours
- Residential & Private Estates: 9:00 AM to 9:00 PM
- Corporate Offices & Hotels: 9:00 AM to 6:00 PM
(Note: For yacht or marina deliveries, please provide specific dock or slip instructions in the order notes so we can coordinate directly with the crew.)
Our Delivery Areas
We are proud to provide local delivery to the following communities:
- Palm Beach
- West Palm Beach
- Boynton Beach
- Boca Raton
- Delray Beach
If your location is outside of these areas, please contact us directly, and we will do our very best to accommodate your request.
Payment
We use Stripe payments platform to accept payments – https://stripe.com
Stripe platform accepts all major debit and credit cards from customers around the world. Payment can be made in cash only if you pick up the order from our shop.
The personal information you provide (name, address, phone number, e-mail, credit card number) is confidential and will not be disclosed. Your credit card data is transmitted only in encrypted form and is not stored on our Web-server.
If you have any questions about your order, please contact us at any time and we will respond promptly.
Change & Cancel an Order
We can’t cancel or change orders already in process, on the way, or delivered. Orders placed for next-day delivery are processed immediately and can’t be changed or withdrawn. If you need to change an order that is not scheduled for next-day delivery, don’t hesitate to contact us by e-mail or phone.
Order Dispute
We work with the delivery company “Deliveries in an Hour”. If you have not received the order, you can contact us by phone at +1 (561) 866-8787, or contact the delivery company during three days by phone at +1(561)2897867. 24 hours after the scheduled delivery date, you cannot dispute the order.
Substitution Policy
Replacement of flowers, orchids or pots is possible due to the specific season and availability. Viva Flowers will ensure that the style and color of the selected arrangement are preserved and will only replace items of similar or greater value.
Exchange Policy
We exchange for the floral arrangements that we have in stock. They will not be 100% similar to the replaced arrangement since flowers are living organisms.
Sometimes, we might change the colors, plants, or pots due to our inventory availability. We do our best to maintain the same style and color scheme, using similar or greater value items.