Frequently Asked Questions
We strive for accuracy, but seasonal availability in South Florida means substitutions may occasionally occur. Our skilled florists always match color palette, design style, bloom count, and equal-or-greater value to preserve the original aesthetic. Through our "See What You Send" program, we email you a photo of the completed arrangement before it leaves our West Palm Beach studio — so there are never any surprises.
For cut arrangements: change water every 2 days, trim stems at 45° every 3 days, remove wilted blooms daily, keep in indirect light away from fruit and vents. Potted orchids and succulents need bright filtered light and weekly watering. Every FW Florist delivery includes a printed care guide tailored to your specific blooms. For personalized advice, our floral team is reachable at +1 (347) 210-6993.
If it's before 12:00 PM EST Monday through Saturday — yes! Same-day delivery is available across West Palm Beach, Palm Beach Island, Wellington, Jupiter, Lake Worth, and Boca Raton. After noon, your order ships next business day. For Sunday, holiday, or after-hours urgent requests, call +1 (347) 210-6993 directly. We confirm real-time inventory before processing your order.
Call us immediately at +1 (347) 210-6993. Same-day and en-route orders cannot be modified once dispatched, but standard orders can be adjusted up to 24 hours before delivery. Email change requests are not accepted due to processing speed. Whether updating the address, swapping rose colors, or shifting the delivery window, our team prioritizes your correction. The sooner you call, the more we can accommodate.
Absolutely! Select "Designer's Choice" at checkout and specify your preferred bloom (e.g., garden roses, ranunculus, peonies, anthurium) in the special instructions field. Our West Palm Beach designers will source it whenever seasonally available. For guaranteed inclusion of rare or specialty stems, call +1 (347) 210-6993 before ordering — we'll confirm current stock and reserve inventory for your arrangement.
We need: recipient's full name, accurate delivery address (including apt/suite/floor number), reliable phone number, preferred delivery date, and your personal card message. For hospital deliveries: facility name, patient room number, and wing. For funeral homes: service name, date, time, and location. Billing is processed securely at checkout. Missing details may delay delivery — when in doubt, call +1 (347) 210-6993.